I want to add on items, how?
When pledging, you can choose any Add-Ons you want! Not sure what you want yet? You will ALSO be able to add items at the end of the campaign when you pay for shipping through the Add-Ons Store.
Last updated: November 04, 2024 07:27
When do I pay for shipping? How do I know what my shipping costs will be?
Shipping is charged AFTER the campaign. You can use the handy chart on the main page to estimate your shipping costs. Shipping is based on weight and location. This means that if you add on a lot of extra items, your shipping costs may increase. To get an more accurate weight you can add up your items below +2oz for packaging weight:
Plush: ~9oz each Pins, keychains: ~1oz each Tapestry: ~32oz each Stickers: ~0.1oz each
So, for example, a plush, with 2 pins and a sticker, with packaging weight: 2oz+8oz+(2x0.5oz)+0.1oz= 11.1oz
Last updated: November 04, 2024 07:28
Can you do a custom plushie/tapestry/pin/etc?
No, sorry! I have a relatively large minimum order quantity from my manufacturer and I’d like to focus on gryphons only for this project. Suggestions are always appreciated for the future, though I can’t make any promises!
Last updated: November 04, 2024 07:29
When will my card be charged?
Your card will not be charged until the campaign ends successfully! So, AFTER December 5th. I will send out an update prior to charging cards. If there are any issues, you will be notified that your payment did not go through and you can make updates. Please update any failed payments as soon as possible so that I can get accurate counts on all of the items!
Last updated: November 04, 2024 07:30
I'm an international backer, will I be responsible for import fees?
Unfortunately yes, international backers are responsible for all import taxes and fees for these products. Since these fees can change frequently, it’s not possible for me to keep track of them on a global scale.
Last updated: November 04, 2024 07:30
Why Gryphons?
I just think they’re neat :)
Last updated: November 04, 2024 07:31
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: November 04, 2024 07:31
Current Estimated Lock Order Date: February 2025
Current Estimated Shipping Date: March 2025
Last Updated At: 12/10/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.